After receiving a few comments about our ticketing software and the fact that this particular software is available to anyone, we are finally happy to share that we are in the final stages of a contract for a new ticketing vendor! We have been working diligently on this change for the past three months as we have understood the frustrations the community has felt with our current ticketing system.
We have been doing our best to limit the sale of dance and cabaret show tickets to “Box Office Only” purchases and requiring those purchasing to show their Rec Card. This goes for two weeks and if there are any tickets available, someone from outside could purchase them. We try to make sure that only SCW residents get to enjoy our events and only advertise within SCW.
This new ticketing vendor, Audience View, will allow for us to make tickets available to only our residents for whatever time period we set. This is something that we have been working on for the past several years, but were unable to find a company that could meet all our needs both financially and logistically. With all the new technology available now, we believe Audience View may be our answer and we are excited to get this system up and running.
It will take several months to get everything entered and set up to meet all the requirements for this new vendor, but hopefully by early summer of this year, we will be able to utilize this new system. There “may be” an increase in the cost of tickets, hopefully no more than $5/ticket; but at least there will be a little more control over who can purchase tickets. IF for whatever reason we do open up any of our events or shows to the outside, they will not have access to ticket sales for two or more weeks, in addition to paying more for their tickets.
We would also like to share with the community that after each of our events sells out, we run a report to see where those tickets were sold. A recent example is the Sunday, March 13, SpringFest show featuring the band “One of These Nights.” For this show, a total of 2,200 tickets were sold. Only 2.59% of those were sold to someone not living in Sun City West, which means that 97.41% of tickets for the show were purchased by residents here in the community.
Thank you all for your patience as we are well on our way to meet the needs the community has been asking for! Please feel free to spread the word!
Sincerely,
RCSCW Events Department
It is important that the online ticket sales portion is available since some of us are snowbirds to
Please address the “take a number” system at 6AM without a Monitor. Everyone there knows it was a complete fiasco last week. Also, 2.59% of tickets sold to outsiders for ONE DAY is 2.59% too many. What was it for the three-night bundle? It’s curious you have the “software” data to know the percentage of outsiders but still don’t have the capability to NOT sell to them at all. Interesting. I think we are a very patient community, but we don’t like being stonewalled and misled.
Will this new software require rec card numbers for ALL tickets sold to a member? Example: If I buy 4 tickets, will there have to be 4 different rec card numbers?
Thank you for looking into this and trying to make it the best for members.
I agree with Laura.
Please limit residents to one ticket per rec number so all residents have opportunity to purchase tickets for themselves. Allowing larger ticket purchases possibly presents opportunity for residents to buy tickets for outside guests before residents get the ooportunity to purchase tickets.
i completelyagree with Laura
I like the idea of just selling to SCW residents. Will we be able to order them just online or will you sell them at the box office also?
The subscribe to an entire event was not user friendly for the Spring Fest series.
Caused me to have to buy individual performance tickets.
Hmmmmm? 2,200 tickets sold for one event ….. with the new system a $5 increase per ticket = $11,000 for one event. Pretty expensive software I’d say!
Why is it that you can make golf reservations using your rec card number without having an outside company, yet the rec center has to go outside to get it done?
We are snowbirds and I purchase our tickets on-line as soon as they are announced. Last spring I tried for over three hours to get on-line and could not. Later in the afternoon I tried again and I finally got in but lost the great seats we had in previous years and the only thing available was in the back three rows. It was very frustrating. We can’t come to the box office from 2000 miles away. I hope your new vendor is going to solve these problems. We love the concerts and amazed at the talent you have been able to secure for a very reasonable price.
Thank You for your efforts to limit tickets to SCW residents first! It is much appreciated! I’m sure this wasn’t an easy program to implement.
So those of us that work still can’t go to events unless we find someone to stand out in the cold to get tickets for us. This is a real problem.
Regarding the monthly dances: I don’t think it’s fair that one rec card holder can buy up to 8 tickets. How do you know that all 8 attendees are SCW rec card holders? I think it would be more equitable if each rec card holder could only purchase 2 tickets. These dances are very popular and seats are sold out so quickly that those who see the notice a day or two after sales begin, have a very slight chance of getting a ticket.
Maybe since we will have more control over the software try charging outside community buyers with the $5 surcharge first and see how it goes. 💰
Well that’s good first step to limit tickets to residents only. But how about if the concert sell out so quickly to residents only you add another show. Rec Center makes more money residents are happy everybody’s happy. It’s what they do in Sun City Grand seems to work.
Also wouldn’t hurt to mix up some of the talent for some of the rec center dances and concerts while daddy is Rose and Rhythm Edition are fine they’ve been do it playing for the last two or three years new Talent would bring in new people sure there’s more people out there that are good.
We are snowbird’s and have supported these shows for many years. We need to be able to purchase on line. Thank you .
Hi everyone! During the Jan. 27 Governing Board Regular Meeting, RCSCW staff presented this upcoming change in ticket sale vendors to the Governing Board and audience in attendance. There was also a healthy discussion held with the Governing Board about details such as limiting the amount of tickets that can be purchased. We highly recommending watching this portion of the meeting as it may help to answer the questions that have been submitted here.
Watch meeting at this link: https://youtu.be/ZC7M_lrZf00?t=1945
There have been many, many comments over the last ten years regarding keeping our social events for our residents ONLY. This is the decision our SCW residents want. Thank you for listening to us.
I think the new ticket sales software is a lot more fair for the SCW residents. I tried to buy tickets 2 days after they went on sale and the one concert was sold out. I am glad to see this coming. Good job!
Not an easy process. Thanks for working on the ticket issues.
That was not from the entire “Events Dept”. It was written by someone in the top office and the rest of the Event planners didn’t see it until it was emailed to the general public! That is very telling as it says a lot about not only the Events Dept., but how management and leadership in general is run at RCSCW. Rules and decisions are made at the top with little to no input from employees. Maybe it’s a good thing there is an election coming up.