AT&T Web Email

  1. Open your mailbox.
  2. Select Options on the top right hand side > Mail Options > Filters > Add Filter
  3. Select Filters.
  4. Click “Add Filter”.
  5. In the top row, labeled From Header, select “contains” from the pull-down menu. Enter the address in the text box next to the pull-down menu. Example: You can either give a specific email address or use or * to safelist the domain (replace the xxxxx with the domain name).
  6. Move down to the bottom where there is the option “Move the message to”. Select Inbox from the drop-down menu.
  7. Select the Add Filter button once again.

Comcast Smartzone/Xfinity

  1. Click Address Book.
  2. Click “New” and choose “New Contact.”
  3. Add the email address and any additional information.
  4. Click Save. Email

  1. Go to WebMail Inbox window
  2. Click “Preferences.”
  3. Under General Email Preferences, click Blocked Senders.
  4. Type in the sender or domain you wish to allow in the Exception List.
  5. Click Add.
  6. Click Save.


  1. Open the Address Book.
  2. Click Add.
  3. Enter your contact’s domain.
  4. Click Save.


  1. Open the email.
  2. Right-click the sender’s email address
  3. Select “Add to Address Book” in the short-cut menu.
  4. Verify the sender’s contact details.
  5. Click Save.


  1. Open an email from the sender you want to save and place your cursor over the sender’s profile icon.
  2. Click “More Info.”
  3. In the panel that expands, click the Add to contacts icon.


  1. Click Email > Settings > Message Filters
  2. Select Allowed List.
  3. Click Add New.
  4. Enter in the email address you want to safelist.
  5. Click Ok.


  1. Open the email.
  2. Ctrl-click the sender’s email address and select “Open in Address Book.”
  3. Verify the sender’s contact details.
  4. Click Save.


  1. Select Settings: Email | Junk Email (bottom left, just above calendar).
  2. From the Email settings screen, select Junk Email Guard.
  3. Select Safe List. Example: You can either enter a specific email address or use * or to safelist the domain (replace the xxxxx with the domain name).
  4. Select Add.

Mozilla Thunderbird

  1. Check if your contact’s email is in your Junk folder, right-click on the email and choose “Mark as not junk”.
  2. Click Address Book.
  3. Make sure that the Personal Address Book is highlighted.
  4. Click New Card, the New Card window will display.
  5. Under the Contact tab, copy your contact’s “From” address and paste it into the Email dialog box.
  6. Click Ok.

Outlook 2013

  1. In Outlook, go to the Home tab.
  2. Click Junk > Junk Email Options.
  3. Select the Safe Sender tab and click Add.
  4. In the Add address or domain box, enter the email address or the domain name you want to safelist.
  5. Click OK and close the window.

  1. Open the email. Then click the three dots and click Add to Safe Senders.
  2. Click OK.

Road Runner Webmail

  1. Open your Road Runner mailbox.
  2. Open your Junk Mail folder.
  3. Select the email that includes the email address you would like to add as a safe sender.
  4. Click “Mark as Not Spam”.


  1. Open your Inbox.
  2. Click Options.
  3. Click Block Senders.
  4. Locate the “Safe List”.
  5. Enter the contact’s domain.
  6. Click OK.


  1. Open your Yahoo mailbox and click the address book icon in the right-side panel. When you roll your mouse over it, it will say Contacts.
  2. Click “Add a New Contact.”
  3. Fill in the fields of your Contact.
  4. Click Save.
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