March 3, 2023 Update
Hi everyone. We have reached out to AudienceView on behalf of those residents who have let us know they’ve experienced a problem. We’ve also learned that residents who believe they are part of the breach may contact the company at firstname.lastname@example.org. If you believe you are part of the breach and have not been contacted, be sure to check your email junk/spam folder in case the company has reached out but the email was redirected to junk. The company is still in the process of investigating and contacting consumers.
Feb. 23, 2023
The Recreation Centers of Sun City West would like to alert our members about a security incident impacting the vendor who provides software for our Box Office.
Members who purchased tickets through the Box Office (for Special Events and/or Stardust Theatre) may have seen their credit card information compromised due to the breach of CampusView’s systems, which includes the AudienceView software used in Sun City West.
AudienceView’s parent company, CampusView, is investigating the incident and will alert any users who may have been compromised. None of the Rec Centers’ systems, software or processes were involved. This breach was wholly external and in no way involved the membership or golf credit card transactions or database. At least one other AudienceView client in the U.S. was also impacted.
The Rec Centers was made aware of the incident on Wednesday evening, and management is making this announcement to ensure our members are aware of any possible impacts on them. Although CampusView is still investigating the extent of the breach, the Rec Centers, out of an abundance of caution, advises our members who used credit cards to purchase Box Office tickets to check their credit card activity, and possibly cancel those cards to be safe.
Until staff is satisfied that AudienceView has repaired all issues, the Box Office will be accepting cash or check only for ticket purchases, effective immediately. Staff will then advise the community through the Rec Centers’ social media pages and Enews of when online ticket sales will return.
CampusView will notify any users who were compromised, and will offer them credit card monitoring.