March 3, 2023 Update
Hi everyone. We have reached out to AudienceView on behalf of those residents who have let us know they’ve experienced a problem. We’ve also learned that residents who believe they are part of the breach may contact the company at privacy.audienceview@audienceview.com. If you believe you are part of the breach and have not been contacted, be sure to check your email junk/spam folder in case the company has reached out but the email was redirected to junk. The company is still in the process of investigating and contacting consumers.
Update: The Rec Centers have posted a follow-up update to the AudienceView data breach situation online. Residents can read the newest update by clicking here.
Feb. 23, 2023
The Recreation Centers of Sun City West would like to alert our members about a security incident impacting the vendor who provides software for our Box Office.
Members who purchased tickets through the Box Office (for Special Events and/or Stardust Theatre) may have seen their credit card information compromised due to the breach of CampusView’s systems, which includes the AudienceView software used in Sun City West.
AudienceView’s parent company, CampusView, is investigating the incident and will alert any users who may have been compromised. None of the Rec Centers’ systems, software or processes were involved. This breach was wholly external and in no way involved the membership or golf credit card transactions or database. At least one other AudienceView client in the U.S. was also impacted.
The Rec Centers was made aware of the incident on Wednesday evening, and management is making this announcement to ensure our members are aware of any possible impacts on them. Although CampusView is still investigating the extent of the breach, the Rec Centers, out of an abundance of caution, advises our members who used credit cards to purchase Box Office tickets to check their credit card activity, and possibly cancel those cards to be safe.
Until staff is satisfied that AudienceView has repaired all issues, the Box Office will be accepting cash or check only for ticket purchases, effective immediately. Staff will then advise the community through the Rec Centers’ social media pages and Enews of when online ticket sales will return.
CampusView will notify any users who were compromised, and will offer them credit card monitoring.
Who do we contact at Campusview/Audienceview, as our credit card had to be cancelled, due to unauthorized charges?
in addition, will alternate vendors be considered, if their problem investigation & corrective actions, r considered insufficient, to prevent the possibility of future breaches?
Ed, we are just learning of the breach and have reached out to the company with questions. For now, we are not accepting credit cards on the software. If you believe you may have been part of the breach, you can contact your bank. If CampusView determines you were part of the breach, they will send you a letter and it will have contact information on it. As this did not involve any of our servers, processes or website, we are not party to how they are working with affected consumers. But we will re examine use of the software as we get more information and answers to our questions.
Yep, just received a notification from my credit card company that our card has been compromised ! Nothing but problems with the SCW ticketing purchases on line.
What is the date range for the breach?
Maureen, we are getting differing information from different parties. We adopted AudienceView in April 2022. To be safe, if you’ve ever used the online system in the last 12 months, we would recommend closing that card.
Many organizations have been affected by Audienceview’s data breach…. IMO Audienceview is handling this incident (as well as communication to affected parties) very poorly!
Oh my goshhhhhhhhh
We were compromised during the month of Feb 2023 6 different times! Fortunately, our credit card company disallowed all 6 transactions before they went through. The 6 attempts totaled hundreds of dollars. To date, we have not heard anything from Campus View regarding this breach.
I had an unauthorized charge on my credit card for $4200. My bank immediately cancelled my card. However, the perpetrators also changed my address on my credit card to an address in Houston Texas and my new credit card was mailed out to them. That card has now been blocked and hopefully my new card will reach me.
I have not heard from Campus View. It seems important that I provide the address to them that my new card was mailed too.
I’d like to know how to contact them for the free monitoring.
Can anyone with Sun City West help me out?
Hi everyone. We have reached out to AudienceView on behalf of those residents who have let us know they’ve experienced a problem. We’ve also been learned that residents who believe they are part of the breach may contact the company at privacy.audienceview@audienceview.com. If you believe you are part of the breach and have not been contacted, be sure to check your email junk/spam folder in case the company has reached out but the email was redirected to junk. The company is still in the process of investigating and contacting consumers.